Last updated: 15.01.26
This Privacy Policy explains how [Your Store Name] (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website. We are committed to protecting your privacy and handling your personal data transparently and securely.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business name: hone
Email: support@hone.page
Business address: Warrington Business Park, Long Lane, Orford, Warrington, Cheshire WA2 8TX
We are the data controller responsible for your personal data.
2. Personal Data We Collect
We may collect the following information:
a) Information You Provide
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Order details
- Messages sent via contact forms or email
Payment details are processed securely by third-party payment providers. We do not store or have access to your full card details.
b) Information Collected Automatically
- IP address
- Browser type and device information
- Pages visited and actions taken on our website
- Cookie data (see Section 10)
3. How We Use Your Personal Data
We use your personal data to:
- Process and fulfil orders
- Arrange delivery of products
- Communicate with you about your order or enquiry
- Provide customer support
- Maintain business records and accounts
- Improve our website and services
Where you have given consent, we may also send you marketing emails. You can withdraw consent at any time.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract: to fulfil your order and provide our services
- Legal obligation: to comply with tax and accounting laws
- Legitimate interests: to improve our business and website performance
- Consent: for email marketing and non-essential cookies
5. Marketing Communications
We will only send marketing emails if you have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
6. Sharing Your Personal Data
We only share your data where necessary, including with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery and courier services
- Website hosting and e-commerce platform providers
- Professional advisers such as accountants
All third parties are required to process your data securely and in accordance with UK GDPR.
7. International Data Transfers
Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.
8. Data Retention
We retain personal data only for as long as necessary:
- Order and transaction records: 6 years (for HMRC and legal purposes)
- Customer correspondence: up to 2 years
- Marketing data: until consent is withdrawn
9. Your Data Protection Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. Cookies
Our website uses cookies to ensure it functions correctly and to analyse website performance. Non-essential cookies will only be used with your consent.
You can manage cookie preferences through your browser settings or our cookie banner. For more information, please see our Cookie Policy.
11. Data Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.